Whoop
Associate Director, Design Research
$140K–$180K
Boston, MA · On-site · Director · Full-time · Posted Sep 28, 2026
- Experience
- 5+ years conducting user research for physical products; 5+ years of people management experience.
- Education
- Bachelor’s degree in a relevant field such as human factors, design research, user experience research, design anthropology, psychology, or a related discipline.
About the job
Leads and scales WHOOP’s Design Research practice, ensuring member insights inform product and hardware decisions from early discovery through post-launch feedback.
What you'll do
- Set research strategy and priorities with stakeholders, and promote research’s role in product and hardware development.
- Manage, coach, and develop design researchers; oversee external research vendors.
- Partner cross-functionally to establish a “voice of the member” and integrate mixed-methods research into decision-making.
What they ask for
- 5+ years conducting user research for physical products.
- 5+ years of people management experience.
- Strong mixed-methods research background and experience with hardware development lifecycles.
- Experience managing or partnering with external research vendors.
Nice to have
- Experience in hardware, health, or consumer product environments.
Pay
$140,000 - $180,000 USD base salary
AI focus
Embrace and use AI tools in day-to-day tasks, ensuring AI-assisted work meets the same quality standards as personal contributions.
Model-written summary · the original posting is authoritative