Whoop
Customer Success Manager, Government and Defense
$110K–$130K
Boston, MA · On-site · Manager · Full-time · Posted Oct 27, 2026
- Experience
- No specific number of years stated.
- Visa sponsorship
- The posting states that WHOOP participates in E-Verify to determine employment eligibility.
About the job
Manages post-sale Government & Defense customer programs from sales handoff through onboarding, launch, adoption, and ongoing support, while coordinating internal teams and building scalable processes and resources.
What you'll do
- Own onboarding and program launches, including timelines, enrollment, training, and administration; track milestones, adoption, and account health.
- Develop reusable post-sale resources, maintain account documentation, troubleshoot issues, and coordinate escalations and customer feedback.
- Coordinate across internal teams and support account reviews and renewals; work with Middle East clients during occasional 7:00–9:00 AM Eastern Time meetings.
What they ask for
- Experience in customer programs, onboarding, implementation, customer success, account operations, or similar post-sale work.
- Strong program management, organization, communication, and cross-functional coordination skills.
- Experience creating repeatable processes, documentation, enablement, or training resources.
- Ability to manage customer relationships and program execution independently, identify risks and adoption gaps, and leverage AI tools in day-to-day work.
Pay
$110,000 - $130,000 USD base salary
AI focus
Use AI tools in day-to-day tasks and ensure AI-assisted work meets the same quality standards as personal contributions.
Model-written summary · the original posting is authoritative