Whop
Head of Payment Relations
Palo Alto, CA · Director · Full-time · Posted Oct 26, 2026
About the job
Own Whop’s payment-partner relationships and monitor payment risk to help prevent issues and strengthen partner performance.
What you'll do
- Manage payment-partner relationships and hold weekly check-ins.
- Monitor disputes, chargebacks, card network program exposure, reserves, and fines across partners.
- Work with the Head of Compliance to identify and resolve compliance issues.
What they ask for
- Experience in account management, partner management, or payments risk at a PSP, acquirer, high-volume merchant, or platform.
- Fluency in disputes and chargebacks, card network monitoring programs, and processor risk decisions.
- Track record of building trusted relationships with senior partner contacts and pushing back when needed.
- Ownership mindset and ability to act without being asked.
Tools
PSP
Model-written summary · the original posting is authoritative