WisdomAI
Technical Support Engineer
$150K–$220K
San Mateo · Hybrid · Full-time · Posted Sep 24, 2026
About the job
Provides real-time technical support to customers, troubleshooting data connections, schemas, APIs, and AI configurations while coordinating issues with engineering.
What you'll do
- Manage Slack-based support, triage issues, and own tickets through resolution using Pylon.
- Troubleshoot customer data connectivity, SQL queries, data models, GraphQL APIs, and platform configurations.
- Consult with customers, relay product feedback, and turn common resolutions into documentation.
What they ask for
- Strong ability to write and read SQL and understand query results in the context of customer schemas.
- Familiarity with APIs and comfort testing GraphQL endpoints using tools such as Postman or cURL.
- Ability to explain technical concepts, including RAG, to non-technical users.
- Curiosity, empathy, and ability to handle customer issues in a fast-paced environment.
Nice to have
- Experience with Pylon for Slack-based support.
- Proficiency in or ability to quickly learn Wisdom AI’s technical pillars, including Knowledge/Context Models and evaluations.
Pay
$150K – $220K (USD; pay type not stated)
Tools
SQL, APIs, AI/LLMs, Pylon, Snowflake, BigQuery, GraphQL, Postman
AI focus
Supports a generative AI analytics platform, including investigating AI-generated SQL and helping customers configure context models and evaluations to test AI accuracy.
Model-written summary · the original posting is authoritative