Wispr Flow
Technical Support Engineer
$60K–$90K
San Francisco Office +2 · Hybrid · Full-time · Posted Aug 27, 2025
- Location
- San Francisco Office
Bangalore
San Francisco or New York - Visa sponsorship
- Sponsors H1B, O1, EB1, L1, STEM OPT, and more; sponsorship is not guaranteed for every role, but the company says it will make every reasonable effort if it makes an offer.
About the job
Resolves customer issues for Wispr Flow, investigates and reports bugs, and uses customer feedback to improve support and the product experience.
What you'll do
- Resolve billing, account, product, and technical support tickets while managing queues, SLAs, and priorities.
- Reproduce and triage bugs, investigate logs and root causes, and write actionable reports for engineering.
- Track customer sentiment and recurring issues, advocate for customers, and use AI tools and automations to improve support workflows.
What they ask for
- Technical ability to read logs, use developer tools, understand APIs, and debug software issues.
- Daily use of AI tools, with strong prompting skills.
- Strong customer service, clear written communication, creative problem-solving, and high agency.
- Comfort with ambiguity, fast pivots, and shifting priorities.
Nice to have
- Experience with Pylon, Intercom, or Zendesk; familiarity with Sentry, Linear, or Notion.
- Background in SaaS, developer tools, or AI; Stripe billing or enterprise account management; or experience building support automations or tools.
Pay
$60K – $90K (base salary)
Tools
Pylon, Intercom, Zendesk, Sentry, Linear, Notion, Stripe
AI focus
Use AI to draft responses, analyze patterns, diagnose issues, and build lightweight support automations; strong prompting skills are expected.
Model-written summary · the original posting is authoritative