Wiz
Manager of Applied AI, Solutions Support Engineering
$177K–$242K
Remote - USA +1 · Remote · Manager · Full-time · Posted Oct 19, 2026
- Location
- Remote - USA
USA - Remote - Experience
- 2+ years leading or managing a development team and 5+ years of hands-on development experience.
- Visa sponsorship
- Applicants must have the legal right to work in the country where the position is based without visa sponsorship. This role does not offer visa sponsorship. Candidates must meet the stated U.S. person definition and reside in the contiguous United States.
About the job
Leads an AI-first team building and maintaining internal tools, integrations, and automation that power Wiz’s technical support operations.
What you'll do
- Lead and mentor internal tool developers, manage Jira sprints and work, and provide hands-on technical direction.
- Own the Zendesk platform and lead support tooling, CRM integrations, ticket routing, and automated triage and resolution workflows.
- Build and maintain cloud-hosted support tools and AI-assisted development workflows, partnering with support and product teams.
What they ask for
- 2+ years leading or managing a team of developers or automation engineers, including Agile delivery, Jira management, and hands-on coding.
- 5+ years of hands-on development building tools, backend services, APIs, and web applications using Python and TypeScript/JavaScript.
- Hands-on Zendesk and Salesforce administration and development, including Salesforce Apex, and integrations such as ServiceNow.
- Experience deploying and maintaining cloud services on GCP or AWS/Azure, and hands-on experience using AI models, APIs, prompt engineering, and AI-assisted coding tools.
Nice to have
- Experience with Model Context Protocol (MCP) servers and tools such as Gemini and Claude Code.
- Experience building custom support-tool integrations, productivity tools, or ticket-routing and team-availability systems.
Pay
$177,000 — $242,000 USD (base salary)
Tools
Python, TypeScript/JavaScript, Zendesk, Salesforce, ServiceNow, GCP, PostgreSQL, BigQuery
AI focus
Uses AI models, APIs, and coding tools to develop internal applications, accelerate development, and automate ticket triage, pre-investigation, and support workflows.
Model-written summary · the original posting is authoritative