Wiz
Solutions Support Engineer - US East
$126K–$172K
Remote - USA +1 · Remote · Full-time · Posted Oct 27, 2026
- Location
- Remote - USA
USA - Remote - Experience
- 5+ years in a relevant technical role; 2+ years with cloud technologies; 1+ year with production-grade Kubernetes clusters and custom applications.
- Visa sponsorship
- Applicants must have the legal right to work in the country where the position is based without visa sponsorship; the role does not offer visa sponsorship. Candidates must meet the stated U.S. person definition and reside in the contiguous United States.
About the job
Provides customer-facing technical support for the Wiz product, troubleshooting issues and scaling support through automation and scripting.
What you'll do
- Troubleshoot customer issues, identify cases for escalation, and coordinate incident requests with product or engineering.
- Design and implement automation to scale support; update documentation and create customer solutions as needed.
- Participate in an on-call rotation covering after-hours, holidays, and weekends.
What they ask for
- Must be comfortable working 9–6 EST.
- 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
- 2+ years of experience with cloud technologies; 1+ year designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
- Experience debugging code in one or more of Java, Python, Shell, JavaScript, or JSON; proficiency with command-line tools and Linux.
Nice to have
- Experience with DevOps technologies.
- Familiarity with REST APIs or GraphQL; knowledge of basic web technologies, networking fundamentals, or relational databases.
Pay
$126,000–$172,000 USD base salary
Tools
Azure, AWS, GCP, Kubernetes, Java, Python, Shell, Linux
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