Wonderschool
AI Product Support Lead
San Francisco · Full-time · Posted Jun 7, 2026
About the job
Build and lead AI-powered customer support systems while handling customer issues and partnering with product and engineering to prevent recurring problems.
What you'll do
- Handle Zendesk tickets and phone support, own SLAs, and monitor issues surfaced by AI agents.
- Build and improve AI support workflows and self-service paths; automate suitable support tasks.
- Lead a team of two and turn recurring support issues into product requirements and shipped fixes.
What they ask for
- Track record using AI to run or transform a support function.
- Strong product instincts, including identifying root causes and writing requirements.
- Genuine interest in direct customer interaction and comfort handling phone support.
Tools
Zendesk, Lorikeet, OpenClaw, Hermes
AI focus
Build and operate AI-powered support workflows and multi-agent systems, automate tier-1 support, and improve self-service and agent performance.
Model-written summary · the original posting is authoritative