Wonderschool
Head of Implementation & Customer Success
$180K–$220K
San Francisco · Director · Full-time · Posted Mar 9, 2026
- Experience
- 8–12+ years.
About the job
Leads government and enterprise customers’ post-sale lifecycle, overseeing implementations, customer outcomes, adoption, retention, and expansion while building a scalable team and operating model.
What you'll do
- Own end-to-end customer implementations and establish success metrics for deployment, adoption, retention, and expansion.
- Build repeatable onboarding and customer success systems, playbooks, and team structures.
- Coordinate cross-functional delivery and manage customer executive relationships.
What they ask for
- 8–12+ years of experience in B2B SaaS post-sales roles (implementation, professional services, or customer success).
- Proven experience leading complex enterprise or government implementations with multiple stakeholders.
- Experience building and scaling implementation or customer success teams in high-growth environments.
- Experience managing long implementation cycles with contractual deliverables and deadlines.
Nice to have
- Experience working with government or public sector customers.
- Experience owning or influencing net revenue retention (NRR).
Pay
$180,000 – $220,000 USD base salary
Model-written summary · the original posting is authoritative