Workday
Customer Success Manager - Sana
$90K–$192K
USA, NY, New York City +1 · Flex · Manager · Full-time · Posted Oct 28, 2026
- Location
- USA, NY, New York City
USA, NJ, Remote - Experience
- 4+ years for P3; 7+ years for P4, in customer success, consulting, or similar SaaS-environment roles.
- Visa sponsorship
- Visa sponsorship is not available for this role.
About the job
Manage a portfolio of Sana Learn customers, driving adoption, measurable customer outcomes, retention, and growth through strategic partnership and change leadership.
What you'll do
- Own customer success plans, KPIs, account health, and risk mitigation across a portfolio.
- Develop adoption strategies and partner with customer leaders to connect Sana Learn to business priorities and measurable impact.
- Identify expansion opportunities and work with account teams on renewals and long-term growth.
What they ask for
- 4+ years (P3) or 7+ years (P4) in customer success, consulting, or similar roles in a SaaS environment.
- Experience working with enterprise customers and senior stakeholders.
- SaaS product implementation experience and experience driving adoption with measurable customer outcomes.
- Ability to thrive with limited playbooks; experience incorporating AI into client workstreams.
Nice to have
- Experience in L&D or HCM environments.
Pay
$128,200 USD - $192,200 USD (base salary); $90,300 USD - $160,400 USD (base salary)
Tools
Sana Learn
AI focus
Work with customers adopting Sana Learn, an AI-enabled learning product; experience incorporating AI into client workstreams is requested.
Model-written summary · the original posting is authoritative