Workday
Principal Customer Zero Enablement Change Enablement
$148K–$263K
USA, CA, Pleasanton · Flex · Principal · Full-time · Posted Oct 23, 2026
- Experience
- 10+ years; no alternatives stated.
About the job
Leads internal enablement and adoption of Workday products before general release, coordinating employee pilots, product feedback, communications, and adoption measurement.
What you'll do
- Define enablement, communication, and rollout strategies for assigned Customer Zero products and initiatives.
- Connect internal users with Product Management, sharing employee feedback and helping shape products and rollout readiness.
- Create persona-based learning and communications, promote responsible AI adoption, and track usage, sentiment, and business outcomes.
What they ask for
- 10+ years of experience in change management, IT/product enablement, internal communications, or a related field.
- Demonstrated experience defining and leading end-to-end enablement or adoption strategies for large-scale technology rollouts, with independent judgment on methods and approach.
- Experience leveraging or critically evaluating AI tools and technologies in work processes, decision-making, or problem-solving.
Nice to have
- Certification in a formal change management methodology (e.g., PROSCI, CCMP).
- Experience with persona-based enablement campaigns, generative AI tools for content creation, and Adobe Creative Cloud.
Pay
$175,500 USD - $263,300 USD (base salary); $148,200 USD - $263,300 USD (base salary)
Tools
Workday, generative AI tools, AI agents, AI-powered chatbots, knowledge assistants, Adobe Creative Cloud
AI focus
Enable internal adoption of Workday AI agents and capabilities; use generative AI for content creation and personalization, and AI-assisted analytics to assess adoption and outcomes.
Model-written summary · the original posting is authoritative