Workday
Sr. Customer Success Manager
$108K–$192K
USA, CA, San Francisco +1 · Flex · Manager · Full-time · Posted Oct 26, 2026
- Location
- USA, CA, San Francisco
USA, CA, Pleasanton - Experience
- 10+ years in a customer-facing services role; 1+ years of project management experience with Workday HCM, Payroll, or Financials.
- Education
- Bachelor degree or equivalent work experience; Business or Technical degree preferred.
About the job
Manages customer relationships and success plans for Workday Adaptive Planning customers, driving adoption, value, retention, and resolution of customer concerns.
What you'll do
- Coordinate customer relationships, communicate product roadmaps, and keep customers informed of process changes.
- Develop customer success plans, facilitate adoption, and prioritize resolution of customer concerns.
- Partner with Sales, Services, and Product teams to demonstrate value and identify growth opportunities.
What they ask for
- 10+ years in a customer-facing services role (consulting or account management), including issue resolution and escalation management at business-owner and executive levels.
- 1+ years of project management experience with Workday HCM, Payroll, or Financials.
- Customer management experience in a complex software or SaaS environment.
- Bachelor degree or equivalent work experience.
Nice to have
- Account management or adoption planning experience.
- Business or Technical degree.
Pay
$128,200 USD - $192,200 USD (base salary); $108,200 USD - $192,200 USD (base salary)
Tools
Workday Adaptive Planning, Workday HCM, Payroll, Financials
Model-written summary · the original posting is authoritative