Workday
Sr Customer Success Manager
$108K–$192K
USA, MA, Boston +2 · Flex · Manager · Full-time · Posted Oct 23, 2026
- Location
- USA, MA, Boston
USA, NY, New York City
USA, DC, Washington - Experience
- 8+ years managing large enterprise Healthcare client relationships; 8+ years in Customer Success, Sales, or software consulting; 5+ years with SaaS applications; 1+ year with AI GTM consumption.
- Education
- Bachelor degree or equivalent work experience; Business or technical degree preferred.
About the job
Manages Workday’s Healthcare customer portfolio, helping customers adopt products, resolve critical issues, and achieve long-term value and growth.
What you'll do
- Manage customer relationships and develop tailored success plans, aligning executives on goals, risks, and metrics.
- Guide product adoption and SaaS implementations, and communicate the Workday roadmap to customers.
- Oversee escalations and critical issue resolution while advocating for customer needs internally.
What they ask for
- 8+ years managing large enterprise client relationships in the Healthcare industry.
- 8+ years of experience in Customer Success, Sales, or software consulting.
- 5+ years working with SaaS applications.
- 1+ year of experience working with AI GTM consumption.
Nice to have
- Functional domain expertise in Financials and Supply Chain for Healthcare.
- Experience with Workday, Oracle, SAP, PeopleSoft, or similar applications.
Pay
$119,500 USD - $179,300 USD (base salary); $108,200 USD - $192,200 USD (base salary)
Tools
Workday, Oracle, SAP, PeopleSoft, HCM, Payroll, Financials, Supply Chain
AI focus
Requires 1+ year of experience working with AI GTM consumption.
Model-written summary · the original posting is authoritative