Workday
Sr Principal Product Manager, Customer Zero
$198K–$348K
USA, CA, Pleasanton · Flex · Principal · Full-time · Posted Sep 22, 2026
- Experience
- 12+ years in each of the three stated experience areas.
- Education
- Bachelor’s degree in Computer Science or related field; master's degree highly preferred.
About the job
Coordinates Workday’s Customer Zero partnership across internal product teams and business functions so employee feedback and lessons from using Workday inform product development, pilots, launches, and adoption.
What you'll do
- Coordinate priorities, blockers, timelines, feedback, and requests across Workday on Workday product managers, Product & Technology teams, and business functions; run executive updates, scorecards, and workshops.
- Lead internal pilots and rollouts, change enablement, training, launch communications, and adoption efforts.
- Represent Customer Zero to executives and customers, and coordinate cross-functional technology evaluations and issue communications.
What they ask for
- 12+ years supporting SaaS and/or cloud-based enterprise software products at scale.
- 12+ years in product management, envisioning, defining, and delivering impactful enterprise products.
- 12+ years of experience in delivery change agency, product orchestration and product transformation.
- Bachelor’s degree in Computer Science or related field.
Nice to have
- Master's degree.
- Experience across technical/engineering teams and business functions (HR, Finance, or Legal), with change enablement, adoption, facilitation, and executive communication experience.
Pay
$232,000 USD - $348,000 USD (base salary); $197,600 USD - $348,000 USD (base salary)
Tools
Sana, Self-Service Agent, Evisort
Model-written summary · the original posting is authoritative