Workshop
Customer Success Manager (Commercial)
Omaha, Nebraska, United States +2 · Remote · Manager · Full-time · Posted Oct 7, 2026
- Location
- Omaha, Nebraska, United States
Remote
Omaha, Nebraska, United States - Experience
- 1+ years in Customer Success or Account Management.
About the job
Manages a portfolio of Commercial customers, driving product adoption, retention, and customer value through scalable engagement and targeted one-to-one support.
What you'll do
- Manage customer success, retention, and long-term value across a defined Commercial customer portfolio.
- Identify adoption gaps, risks, and opportunities; provide education and targeted guidance to support customer outcomes.
- Share customer feedback internally and partner with Account Management and Sales on expansion opportunities.
What they ask for
- Strong product aptitude and ability to translate features into practical use cases.
- Ability to manage a customer portfolio while balancing one-to-one engagement with scalable outreach.
- Proactive, positive, solutions-oriented mindset, with strong organizational skills and attention to detail.
- Clear written and verbal communication skills.
Nice to have
- SaaS experience.
Model-written summary · the original posting is authoritative