WorkWeave
Technical Customer Success Manager
$120K–$180K
Weave HQ · On-site · Manager · Full-time · Posted Oct 25, 2026
- Experience
- 2+ years in a post-sale, customer-facing B2B SaaS role.
About the job
Own post-sale customer outcomes for Weave, from onboarding and adoption through renewals and expansion, while helping customers understand the impact and value of AI on engineering work.
What you'll do
- Lead customer onboarding, connect GitHub and AI tools, and deliver initial executive reports.
- Drive adoption, interpret customer metrics, and run business reviews with engineering leaders.
- Manage account health, renewals and expansion; troubleshoot issues and build scalable customer-success processes.
What they ask for
- 2+ years in a post-sale, customer-facing role at a B2B SaaS company.
- Owned a book of business and were measured on renewals, retention or expansion.
- Use AI tools daily, such as Claude, ChatGPT, Cursor or similar.
- Role requires working 5 days in the office in SF.
Nice to have
- Hands-on technical experience, including software engineering, support, solutions, forward-deployed work or shipping code.
- Customer success experience with developer tools, data or AI products used by engineers.
Pay
$120K-$150K base salary; $140K – $180K (total pay); 0.01% – 0.1% (equity)
Tools
GitHub, Claude Code, Cursor, Claude, ChatGPT
AI focus
Help customers assess whether AI is improving engineering productivity, quality, collaboration and impact, and whether the spend is worthwhile; onboard AI tools and explain Weave insights on output, quality and token spend.
Model-written summary · the original posting is authoritative