xAI
Support Agent, X Money
Austin, TX +3 · Full-time · Posted Oct 16, 2025
- Location
- Austin, TX
Bastrop, TX
Austin, TX
Bastrop, TX - Experience
- 2+ years of customer support experience.
- Visa sponsorship
- Must be a U.S. citizen or national, U.S. lawful permanent resident, refugee, or asylee, or be eligible to obtain required U.S. Department of State authorizations.
About the job
Provides customer support for X Money by resolving account, card, transaction, payment, and app issues across phone, chat, and email.
What you'll do
- Troubleshoot customer issues and explain product features, policies, and processes.
- Handle disputes and fraud claims, document interactions, and escalate issues when needed.
- Identify recurring or technical issues and share insights with internal teams to improve support and the platform.
What they ask for
- 2+ years of experience in customer support.
- Experience handling customer interactions by phone, chat, and email in a support or contact center setting.
- Experience using support platforms such as ACD systems, ticketing tools, CRM systems, and knowledge bases.
- Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability.
Nice to have
- Customer support experience in fintech, banking, or a fast-paced digital environment.
- Familiarity with financial services, debit/credit cards, mobile apps, or payment platforms.
Tools
automatic call distribution (ACD) systems, ticketing tools, customer relationship management (CRM) systems, knowledge bases
Model-written summary · the original posting is authoritative