Zeta
Technical Support Engineer II
Basking Ridge, New Jersey · On-site · Full-time · Posted Dec 3, 2025
- Experience
- A minimum of 3 to 5 years of overall experience is required.
- Education
- Bachelor's degree in computer science, Information Technology, or a related field.
About the job
Provides first-level technical support for banking technology platforms by troubleshooting customer issues, managing incidents and tickets, and coordinating resolutions and escalations.
What you'll do
- Respond to customer inquiries, troubleshoot issues, and manage support requests through resolution or escalation.
- Triage and prioritize incidents, accurately document interactions and resolutions, and keep customers updated.
- Create and maintain knowledge-base resources and collaborate with cross-functional teams while following security and compliance protocols.
What they ask for
- Hands-on experience with Postman, Kibana, Splunk, and Grafana.
- Strong problem-solving and troubleshooting skills, including resolving basic technical issues independently.
- Excellent communication and interpersonal skills, including explaining technical concepts to non-technical people.
- Customer-oriented approach and ability to manage multiple priorities under pressure.
Nice to have
- Familiarity with ticketing systems and knowledge base tools.
- Experience in Banking /payment technologies.
Tools
Postman, Kibana, Splunk, Grafana
Model-written summary · the original posting is authoritative