Zillow
Incident Manager
$101K–$170K
Remote-USA · Remote · Manager · Full-time · Posted Sep 29, 2026
- Experience
- 5+ years in incident management, SRE, or technical operations; alternatively, 3 years with a Master's degree, or equivalent work experience.
About the job
Coordinates production incident response to resolve issues, minimize customer impact, and improve system reliability through communication, analysis, and process improvements.
What you'll do
- Lead small- to mid-scale production incidents from detection through mitigation, coordinating teams, ownership, and next steps.
- Provide stakeholder updates and maintain incident documentation, summaries, and post-incident reporting.
- Support root-cause analysis, retrospectives, and follow-up actions; improve incident workflows, runbooks, and tooling.
What they ask for
- Experience coordinating responses to production incidents or operational events.
- Strong written and verbal communication skills for diverse audiences.
- Sound judgment and prioritization in high-pressure or ambiguous situations.
- Familiarity with structured incident management processes and root-cause analysis practices.
Nice to have
- Experience with incident management/on-call tooling such as Rootly, PagerDuty, or ServiceNow.
- Exposure to distributed systems, cloud infrastructure, or large-scale applications.
Pay
$106,600.00 - $170,400.00 annually (base salary); $101,300.00 - $161,900.00 annually (base salary)
Tools
Rootly, PagerDuty, ServiceNow
Model-written summary · the original posting is authoritative