Zillow
Manager, Customer Success, Strategic
$85K–$143K
Remote-USA · Remote · Manager · Full-time · Posted Sep 18, 2026
- Experience
- 7+ years in a relevant customer-facing function; 3+ years of people management experience.
About the job
Leads and develops a team of Strategic Customer Success Managers serving Zillow’s largest, most complex agent customers, driving product adoption, customer value, retention, and expansion.
What you'll do
- Coach and manage CSMs, including establishing operating rhythms, reviewing account health, and developing talent.
- Guide strategic account planning and executive customer engagement; partner with Sales and cross-functional teams to manage customer needs and opportunities.
- Use customer and performance insights to prioritize accounts, resolve escalations, improve practices, and inform company teams.
What they ask for
- 7+ years of experience in Customer Success, strategic account management, consultative sales, or a related customer-facing function in a recurring-revenue, subscription, software, or advertising business.
- 3+ years of people management experience leading customer-facing teams.
- Experience supporting Strategic, Enterprise, or similarly complex customers with multiple stakeholders, products, business units, or locations.
- Demonstrated success driving adoption, retention, customer value, and expansion through structured account planning and value-based engagement.
Nice to have
- Real estate industry experience.
Pay
$89,700.00 - $143,300.00 USD annually (base salary); $85,200.00 - $136,200.00 USD annually (base salary)
Tools
Showcase, Zillow Pro, Follow Up Boss, Gong
Model-written summary · the original posting is authoritative