Zillow
Principal Strategic Researcher
$173K–$291K
Remote-USA · Remote · Principal · Full-time · Posted Oct 13, 2026
- Experience
- 10+ years.
About the job
Leads strategic customer research on ambiguous, high-risk opportunities to shape product and business decisions and build reusable customer understanding.
What you'll do
- Identify critical customer questions and design and execute mixed-methods research suited to the decision and its risk.
- Partner with senior product, design, engineering, and business leaders to shape strategy and influence decisions.
- Turn findings into durable customer knowledge and help raise research craft and customer judgment.
What they ask for
- 10+ years executing research in a product-focused environment.
- Demonstrated experience leading strategic research that shaped product or business direction and changed decisions.
- Success influencing senior leaders and executives through storytelling, strong points of view, and trusted relationships.
- Hands-on experience experimenting with AI tools in a research workflow.
Nice to have
- Experience applying behavioral science, psychology, or decision science frameworks.
- Experience partnering with data science or product teams on experiments and combining attitudinal and behavioral evidence.
Pay
USD $182,100.00 - $290,900.00 annually (base salary); USD $173,000.00 - $276,400.00 annually (base salary)
AI focus
Use and experiment with AI tools to amplify research strengths, support the research workflow, and explore creative ways to communicate findings and influence partners.
Model-written summary · the original posting is authoritative