Senior Manager, Incident Management

What you'll do

• Own incident response and problem management programs, including governance, processes, tooling, and executive escalation for critical incidents.
• Lead root cause analysis and corrective-action follow-through; track reliability metrics and drive continuous improvement.
• Hire and develop incident managers and adopt AI workflows to improve incident triage, reporting, and operational efficiency.

What they ask for

• 8+ years of experience in incident management, SRE, technical operations, or a related field, including 2+ years of people management experience (or equivalent combination of education and experience).
• Proven track record building or scaling an incident management and/or problem management program.
• Strong understanding of structured incident management practices and formal problem management methodologies.
• Experience leveraging AI tools or workflows to improve operational speed and output quality.

Nice to have

• Experience with incident management/on-call tooling (e.g., Rootly, JIRA, ServiceNow) and AI-driven operations tooling.
• Exposure to distributed systems, cloud infrastructure, or large-scale consumer applications.

Pay

$132,400.00 - $211,600.00 USD annually (base salary); $125,800.00 - $201,000.00 USD annually (base salary)

Tools

Rootly, JIRA, ServiceNow

AI focus

Champion and scale AI-powered workflows for incident detection, triage, summarization, and root cause analysis; evaluate outputs for accuracy and actionability, automate repetitive tasks, and partner with Engineering and Data teams to improve incident response metrics.