Zillow
Technical Customer Success Manager, API
Remote-CA · Remote · Manager · Full-time · Posted Sep 15, 2026
- Experience
- 2+ years in Customer Success, Implementation, Solutions Engineering, Technical Account Management, or a similar customer-facing role.
About the job
Owns onboarding, API implementation, and ongoing customer success for Aryeo Media API customers and integration partners, helping them launch and adopt integrations while improving support processes.
What you'll do
- Lead API customer onboarding and implementation from kickoff through go-live, including guidance on workflows and troubleshooting.
- Manage customer relationships, monitor health and API adoption, and coordinate with internal teams to address risks and improve outcomes.
- Develop reusable documentation and enablement resources, and share customer feedback with Product and Engineering.
What they ask for
- Hands-on experience with REST APIs, webhooks, authentication methods, and integration workflows.
- Ability to investigate technical issues and communicate findings and next steps clearly.
- Strong project management and organization skills to manage multiple implementations and timelines.
- Ability to work with technical and non-technical stakeholders and collaborate across teams.
Nice to have
- Experience supporting SaaS products with API or integration components, or technology and integration partners.
- Experience creating API documentation or implementation resources; real estate technology, marketplaces, or media workflows are also preferred.
Pay
USD 40.00 - 63.80 hourly base pay
Tools
REST APIs, webhooks
Model-written summary · the original posting is authoritative