Zip
Commercial Account Manager
$170K–$190K
New York City · Hybrid · Manager · Full-time · Posted Aug 18, 2026
- Experience
- 2+ years of technology SaaS experience.
About the job
Manage enterprise customer accounts, driving SaaS retention, adoption, renewals, and upsells while advising customers on Zip’s procurement platform.
What you'll do
- Negotiate renewal contracts and develop strategies that maximize contract value while supporting customer relationships and value realization.
- Partner with Customer Success to monitor account health, identify customer needs, and guide deal closure.
- Manage multi-year customer contracts, provide renewal updates, and escalate issues when needed.
What they ask for
- 2+ years of technology SaaS experience.
- Experience selling to procurement, finance, or legal.
- Experience driving customer retention and SaaS product adoption for enterprise accounts.
- Customer management skills, including sales, account management, and customer service.
Nice to have
- Experience using Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach.
Pay
$170,000 - $190,000 USD total pay (OTE)
Tools
Salesforce, Clari, Zoominfo, LinkedIn SalesNav, Outreach
AI focus
Sell and advise customers on Zip’s AI-powered procurement platform, which uses AI agents to orchestrate procurement across teams, tools, and suppliers.
Model-written summary · the original posting is authoritative