Zip
GTM Strategy & Operations Manager
$153K–$189K
San Francisco +1 · Hybrid · Manager · Full-time · Posted Aug 31, 2026
- Location
- San Francisco
New York City - Experience
- 8+ years; the posting lists customer success/post-sale operations, sales strategy, revenue operations, consulting, investing, or a similar high-performance environment.
About the job
Own GTM strategy and operations for Zip’s Customer Success organization, improving how it covers, retains, and grows its customer base through planning, metrics, operating rhythms, and cross-functional execution.
What you'll do
- Lead post-sales operations, including account books, segmentation, planning, metrics, reporting, and performance reviews.
- Partner with post-sales leaders, run renewal and churn cadences, and drive cross-functional strategic initiatives and special projects.
- Use data analysis to improve GTM execution and growth.
What they ask for
- 8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, investing, or a similar high-performance environment.
- Strong analytical and modeling skills; fluency in Excel/Sheets and ability to write SQL or willingness to learn.
- Deep understanding of post-sale customer lifecycle, SaaS business models, retention and expansion metrics, account health, coverage models, and implementation/time-to-value.
- Experience working closely with RevOps systems; proven ability to manage large, ambiguous projects with strategic and tactical execution.
Pay
$153,000 - $189,000 (base salary)
Tools
Excel/Sheets, SQL, Salesforce, Gong, Superset, Salesforce Flows
AI focus
The role supports post-sales operations at a company described as an AI platform for enterprise procurement; no specific AI work is assigned to the role.
Model-written summary · the original posting is authoritative