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GTM Strategy & Operations Manager
$153K–$189K
San Francisco · Hybrid · Manager · Full-time · Posted Sep 1, 2026
- Experience
- 8+ years; experience may be in customer success/post-sale operations, sales strategy, revenue operations, consulting, investing, or a similar high-performance environment.
About the job
Owns Customer Success post-sales operations, planning, metrics, and cross-functional execution to improve customer coverage, retention, and growth.
What you'll do
- Lead post-sales operations and planning, including account book design, segmentation, metrics, and reporting.
- Run operating rhythms such as book reviews, renewal forecasts, churn reviews, QBRs, and leadership syncs.
- Use data and lead cross-functional initiatives and special projects to improve GTM execution and customer outcomes.
What they ask for
- 8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, investing, or a similar high-performance environment.
- Strong analytical and modeling skills; fluency in Excel/Sheets and ability to write SQL or willingness to learn.
- Deep understanding of post-sale customer lifecycle, SaaS business models, retention and expansion metrics, account health, coverage models, and implementation velocity.
- Experience working closely with RevOps systems; proven ability to manage large, ambiguous projects from strategy through execution.
Pay
$153,000 - $189,000 USD base salary
Tools
Excel/Sheets, SQL, Salesforce, Gong, Superset, Salesforce Flows
Model-written summary · the original posting is authoritative