Zip
Senior Customer Success Manager - Technical Account Management
$160K–$190K
New York City · Hybrid · Manager · Full-time · Posted Sep 22, 2026
- Experience
- 8+ years of relevant work experience; 1+ year in an implementation role.
About the job
Manage enterprise customers using Zip’s procurement platform, helping them achieve business outcomes, improve adoption, and transform purchasing workflows.
What you'll do
- Advise customers on procurement best practices and drive adoption, engagement, and customer health.
- Build relationships with customer stakeholders and partner with product and engineering to address business needs.
- Train customers, support renewals, and improve Customer Success processes and assets.
What they ask for
- 8+ years of relevant customer-facing experience in customer success, account management, or strategic consulting.
- 1+ year in an implementation role.
- Procurement experience and familiarity with procurement technologies.
- Strong interpersonal and project management skills.
Nice to have
- Payments software experience and work with finance roles such as CFOs, Controllers, or Accounts Payable/Receivable.
- Experience with SaaS workflow management tools, top-tier consulting, or an MBA.
Pay
$160,000 - $190,000 USD OTE (total pay)
Tools
ERP, Netsuite, Coupa, HRIS, Workday, CLM, GRC, JIRA
AI focus
The role supports customers using Zip’s AI platform and its AI agents for enterprise procurement; no specific AI development work is stated.
Model-written summary · the original posting is authoritative