Zip
Senior Customer Success Manager - Technical Account Management
$160K–$190K
San Francisco · Hybrid · Manager · Full-time · Posted Sep 22, 2026
- Experience
- 8+ years of relevant work experience; 1+ year in an implementation role.
About the job
Manages enterprise customers using Zip’s procurement platform, helping them achieve business outcomes through adoption, enablement, and ongoing technical and procurement guidance.
What you'll do
- Drive customer outcomes, adoption, engagement, and loyalty; monitor customer health and account risks using adoption metrics.
- Advise and train customers on Zip and procurement best practices, building relationships with stakeholders across business functions.
- Coordinate with sales, implementation, product, engineering, and renewals teams to address customer needs and support GRR targets.
What they ask for
- 8+ years of relevant customer-facing experience in customer success, technical account management, or strategic consulting.
- 1+ year in an implementation role, such as Solutions Consultant or Implementation Manager.
- Procurement experience and familiarity with procurement technologies such as ERP, HRIS, CLM, GRC, JIRA, or ServiceNow workflow management tools.
- Strong interpersonal, project management, problem-solving, and business-process skills.
Nice to have
- Payments software experience and experience working with CFOs, Controllers, Accounts Payable, or Accounts Receivable roles.
- Experience with SaaS workflow management tools (low code / no code configuration); top tier consulting firm experience or an MBA.
Pay
$160,000 - $190,000 USD total pay (OTE)
Tools
ERP, Netsuite, Coupa, HRIS, Workday, CLM, GRC, JIRA
Model-written summary · the original posting is authoritative