Zipline
Customer Advocate
Las Vegas, Nevada, USA +1 · Full-time · Posted Jul 31, 2026
- Location
- Las Vegas, Nevada, USA
South San Francisco, California, United States - Experience
- 1–2 years preferred; no minimum stated.
About the job
Supports Zipline customers and partners across multiple channels, resolves issues end-to-end, and turns customer feedback into improvements to support and operations.
What you'll do
- Provide inbound support and proactive outreach to customers who have stopped ordering; investigate and resolve issues across customer, order, delivery, and operational systems.
- Own cases through resolution, coordinating teams and keeping customers informed; support partners with a clear point of contact.
- Document interactions, identify recurring friction, and share actionable customer insights with Operations, Product, Engineering, and Commercial teams.
What they ask for
- Ability to work on-site 40 hours across five scheduled days each week, including evenings, weekends, or holidays when assigned.
- Empathy, sound judgment, strong communication, listening, and problem-solving skills.
- Ability to manage multiple conversations, priorities, and systems while maintaining accuracy and care.
- Strong attention to detail and ability to translate customer feedback into actionable insight.
Nice to have
- 1–2 years of experience in customer support, hospitality, operations, logistics, technology, or another fast-paced customer-facing environment.
- Experience with CRM, ticketing, contact-center, or customer-support tools; Spanish proficiency is a plus.
Model-written summary · the original posting is authoritative