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IT Support Technician
Santa Monica, CA +1 · Full-time · Posted Oct 7, 2026
- Location
- Santa Monica, CA
Santa Monica, CA, United States - Experience
- At least one year of helpdesk, technical support, or customer support experience; preferred: related coursework or one additional year of experience.
About the job
Provides first-line IT support to employees, troubleshooting devices, software, and connectivity while supporting onboarding and office technology needs.
What you'll do
- Troubleshoot employee hardware, software, Wi-Fi, VPN, LAN, printer, and conference room technology issues.
- Install and maintain laptops and applications; administer SaaS accounts and lead new-hire IT onboarding.
- Manage support tickets, inventory, vendors, outages, and other office-related IT duties.
What they ask for
- Able and willing to commute to the Santa Monica office 5 days a week.
- At least one year of helpdesk, technical support, or customer support experience.
- Working knowledge of Windows and macOS, with expertise troubleshooting end-user Wi-Fi, software, and hardware.
- Familiarity administering SaaS services, including access resets, permissions, and group management.
Nice to have
- Related coursework or one additional year of experience; purchasing procurement experience.
- Working knowledge of basic security principles; strong customer service, 50+ wpm typing, or power-user application skills.
Pay
$27.75/hr-$38.50/hr USD base salary
Tools
Windows, macOS, Wi-Fi, VPN, LAN, Google Workspace, Slack, Software-as-a-Service (SaaS)
Model-written summary · the original posting is authoritative