Zoom
Customer Advocacy Program Manager, Zoom Contact Center
$98K–$226K
Remote (US) · Manager · Full-time · Posted Oct 9, 2026
- Experience
- 8+ years of B2B high-tech marketing experience, combined with 3–5 years of direct experience in Customer Advocacy, Customer Marketing, or Content.
About the job
Owns Zoom Contact Center’s customer advocacy lifecycle, turning customer stories, reviews, references, and council participation into market evidence and marketing impact.
What you'll do
- Manage customer stories from sourcing through publication and place customer speakers at events and webinars.
- Secure customer references for analyst evaluations and lead review programs across Gartner Peer Insights, TrustRadius, and G2.
- Lead the CX Council and develop customer advocates in partnership with cross-functional teams.
What they ask for
- 8+ years of B2B high-tech marketing experience and 3–5 years of direct Customer Advocacy, Customer Marketing, or Content experience.
- Experience managing customer advocacy programs and third-party review platforms, including Gartner Peer Insights, G2, and TrustRadius.
- Strong customer-facing communication and organizational skills for managing relationships and concurrent programs.
- Experience using data and metrics to set goals and report performance, and collaborating across Sales, Marketing, Product Marketing, Customer Success, and Analyst Relations.
Nice to have
- Knowledge of or experience in the Contact Center, CCaaS, or CX technology market.
- Familiarity with AEO/GEO concepts and AI-driven search visibility.
Pay
USD $97,600.00–$225,700.00 (base salary and/or OTE; posting does not specify which)
Tools
Gartner Peer Insights, TrustRadius, G2, Gartner, IDC, Forrester
AI focus
Use customer evidence to maximize AEO/GEO visibility and support AI-driven search visibility.
Model-written summary · the original posting is authoritative