Zoom
Global BPO Partner Business Development
$167K–$366K
Remote (US) · Full-time · Posted Oct 23, 2026
- Experience
- 7+ years.
About the job
Develops and closes global BPO partnerships, positioning Zoom’s CX platform for outsourced contact center operations and handing onboarded partners to the field team.
What you'll do
- Own the partnership lifecycle from prospecting and executive engagement through negotiation, execution, and handoff.
- Position Zoom’s CX portfolio and build business cases for BPO leaders, highlighting scalability, differentiated commercial models, and AI capabilities.
- Collaborate with Product, Partner Programs, Operations, and Sales to shape BPO offerings, support onboarding, and track pipeline and milestones.
What they ask for
- 7+ years in business development, strategic partnerships, or channel sales within CCaaS, UCaaS, or contact center technology, with direct BPO exposure.
- Track record sourcing and closing complex partnerships with large outsourcers, managed service providers, or similar ecosystems.
- Deep understanding of BPO operations and experience negotiating volume licensing, outcome-based pricing, multi-tenant requirements, and hybrid go-to-market structures.
- Ability to build C-level relationships and collaborate cross-functionally to translate BPO requirements into partner solutions.
Nice to have
- Familiarity with Zoom’s CX portfolio or equivalent competitive platforms.
Pay
$167,300.00 - $366,100.00 (base salary and/or OTE; the posting does not specify which)
Tools
CCaaS, UCaaS, Contact Center, Virtual Agent, Workforce Engagement Management, Quality Management
AI focus
Position Zoom’s AI-powered CX capabilities, including Virtual Agent, for BPO operations.
Model-written summary · the original posting is authoritative