Zoom
Partner Solutions Engineer
$131K–$262K
Remote (IL) · Full-time · Posted Oct 21, 2026
- Experience
- 5+ years in solution engineering, sales engineering, partner engineering, or related experience in CX, CCaaS, or cloud contact center environments.
About the job
Advises and enables North American channel partners to design, position, and grow Zoom Customer Experience and contact center solutions, including AI-driven capabilities.
What you'll do
- Serve as a pre-sales technical advisor and lead partner onboarding, workshops, demos, and ongoing enablement.
- Translate partner goals and requirements into scalable CX solution designs and technical growth plans.
- Help partners incorporate AI into CX solutions and collaborate internally to address adoption barriers and partner readiness.
What they ask for
- 5+ years of solution engineering, sales engineering, partner engineering, or related experience in CX, CCaaS, or cloud contact center environments.
- Strong knowledge of modern CX technologies and workflows, including contact center, workforce engagement, analytics, conversational AI, and automation.
- Experience working with channel partners on technical enablement, practice development, and solution strategy.
- Experience building and executing partner technical enablement or growth plans.
Nice to have
- Experience implementing, designing, or architecting CX solutions.
Pay
$131,200.00 - $262,400.00 (USD; salary range or on-target earnings; the posting does not specify whether this is base salary or total pay)
Tools
CCaaS, Zoom Contact Center, Zoom Phone
AI focus
Help partners position AI in CX transformation, including self-service, agent assist, analytics, automation, conversational AI, chatbots, and voicebots.
Model-written summary · the original posting is authoritative