Zoom
Program Manager, Customer Advocacy
$77K–$186K
Remote (US) · Manager · Full-time · Posted Oct 9, 2026
- Experience
- 5+ years of B2B technology marketing experience, combined with 3–5 years of direct experience in customer advocacy, customer reviews management, or analyst relations.
About the job
Leads Zoom’s customer review strategy and programs to strengthen market proof, AI visibility, analyst evaluations, and marketing and sales use of customer evidence.
What you'll do
- Manage an always-on review program and calendar across Gartner Peer Insights, TrustRadius, and G2, tracking performance and competitive standing.
- Improve AEO/GEO visibility and integrate customer reviews into marketing narratives, channels, and internal AI search tools.
- Support analyst evaluations by coordinating customer references and work cross-functionally with marketing, sales, and review-platform vendors.
What they ask for
- 5+ years of B2B technology marketing experience and 3–5 years of direct experience in customer advocacy, customer reviews management, or analyst relations.
- Experience managing third-party review platforms, including Gartner Peer Insights, G2, and TrustRadius, and analyzing review performance.
- Strong organizational, customer-facing communication, and data and metrics skills.
- Experience supporting analyst evaluations with customer references and understanding of the B2B technology buyer journey.
Nice to have
- Familiarity with AEO/GEO concepts, customer advocacy platforms, and reference management tools.
- Background in SaaS, UCaaS, CCaaS, or enterprise technology marketing.
Pay
$76,800.00 USD base salary; $186,200.00 USD base salary
Tools
Gartner Peer Insights, TrustRadius, G2, Forrester Wave, IDC MarketScape, Gartner Magic Quadrant
AI focus
Prioritize AEO/GEO visibility of customer reviews to maximize AI citations, and integrate reviews into internal AI search tools.
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