Zscaler
Director, Product Management-Customer Growth & Value Realization
$200K–$285K
Santa Clara, California, USA · Director · Full-time · Posted Oct 30, 2026
- Experience
- 10+ years leading product management, product strategy, product operations, or business operations initiatives in enterprise SaaS or cloud technology.
About the job
Leads product initiatives that improve customer adoption, value realization, engagement, and business performance across Zscaler’s product portfolio.
What you'll do
- Turn customer telemetry and health signals into product actions and track initiatives from opportunity identification through launch and KPI measurement.
- Partner across Customer Success, Sales, Support, Operations, Finance, GTM, and Channel/Partner teams to improve customer experience and expansion readiness.
- Set prioritization frameworks, operating cadences, business cases, and senior-level alignment for cross-functional product work.
What they ask for
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions.
- Experience defining product strategy, building business cases, and making roadmap recommendations.
- Deep knowledge of enterprise SaaS business models, customer lifecycle dynamics, and commercial drivers including ARR, NRR, and GRR.
- Strong analytical, communication, and leadership skills, including hands-on use of data and product telemetry.
Nice to have
- Experience in cybersecurity, cloud security, networking, Zero Trust, or complex B2B enterprise technology.
- Background in PLG, customer health analytics, lifecycle optimization, or familiarity with Salesforce, Gainsight, Tableau, Snowflake, Amplitude, or Pendo.
Pay
$199,500 — $285,000 USD (base salary)
Tools
AI/ML, Salesforce, Gainsight, Tableau, Snowflake, Amplitude, Pendo
AI focus
Use AI/ML technologies and AI-driven solutions to optimize outcomes; preferred experience applying AI technologies and workflows to improve operational efficiency.
Model-written summary · the original posting is authoritative