Zscaler
Principal Production Engineer
$164K–$235K
Remote - California, USA +2 · Remote · Principal · Full-time · Posted Jun 16, 2026
- Location
- Remote - California, USA
Santa Clara, California, USA
Santa Clara, California, USA - Experience
- 10+ years; no alternatives stated.
About the job
Lead reliability and automation for Zscaler’s globally distributed, multi-cloud infrastructure, improving observability, incident response, and platform scalability.
What you'll do
- Design and implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments; automate toil and build self-healing systems.
- Develop observability, define SLIs/SLOs and error budgets, and lead incident response, playbooks, and post-incident analyses.
- Partner with Engineering and other teams on operability reviews and service maturity.
What they ask for
- 10+ years of experience managing reliability, scalability, and availability for large-scale production services.
- Deep expertise in programming (e.g., Python, Go, or C/C++).
- Strong background in networking protocols, Linux/RHEL systems, and distributed architecture.
- Experience with high-stakes incident management and a 24/7 on-call rotation; proficiency in ITIL frameworks and systematic problem management.
Nice to have
- Experience with public cloud and Infrastructure-as-Code; experience with chaos engineering and disaster recovery planning at scale.
- Expertise in global routing, traffic tunneling, L7 proxy architectures, DNS at scale, and OS networking internals.
Pay
$164,500 — $235,000 USD base salary
Tools
AWS, GCP, Python, Go, Prometheus, Grafana, OpenTelemetry, Linux/RHEL
AI focus
Requires foundational understanding of AI/ML and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes; preferred experience using AI technologies and workflows to improve operational efficiency.
Model-written summary · the original posting is authoritative