Zscaler
Senior Manager, Content & Operations, Global Customer Advocacy
$150K–$215K
Remote - USA · Remote · Manager · Full-time · Posted Oct 22, 2026
- Experience
- 7+ years in customer marketing/advocacy, content strategy, product marketing, marketing operations, or related disciplines in a B2B technology environment.
About the job
Leads global customer advocacy content and operations, using AI and customer validation programs to amplify customer proof points and demonstrate business impact.
What you'll do
- Lead adoption and optimization of the Customer Story Agent and measure AI-related productivity and business outcomes.
- Develop strategic customer content and coordinate cross-functional campaigns that amplify customer success stories.
- Lead Gartner Peer Insights review recruitment and support analyst engagement, customer references, and industry events.
What they ask for
- Demonstrated curiosity and active exploration of AI tools, with a history of integrating new technologies into workflows.
- Strong strategic content development experience translating complex technology and customer outcomes into data-driven content.
- Cross-functional program management experience leading global initiatives and driving measurable outcomes.
- Strong analytical and operational expertise, including measurement frameworks, scalable processes, and data-driven optimization.
Nice to have
- Experience with Upland RO.
- Experience with Gartner Peer Insights, analyst relations, customer references, customer advocacy content, or operationalizing AI agents.
Pay
$150,500 — $215,000 USD (base salary)
Tools
Customer Story Agent, Upland RO, Gartner Peer Insights
AI focus
Leads adoption, integration, and optimization of AI-driven advocacy solutions and agents; establishes enablement and impact measurement to improve workflows and operational efficiency.
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