Senior Manager, Service Now Platform

What you'll do

• Set platform architecture standards, reusable integration patterns, and guardrails to reduce technical debt and support upgrades.
• Lead adoption of ServiceNow AI capabilities and deliver business-process automation.
• Manage and mentor the team while improving development practices through Agile delivery, automated testing, CI/CD, and source control.

What they ask for

• 10+ years of hands-on ServiceNow architecture and development experience, including JavaScript, APIs, IntegrationHub, and core platform suites.
• 3+ years managing direct reports, including developers, architects, and QA engineers.
• Experience establishing engineering quality standards and driving source control, CI/CD, automated testing, and developer productivity practices.
• Strong stakeholder management; ability to translate business strategy into rapid MVP releases while managing technical debt.

Nice to have

• Expertise designing modular, scalable systems with out-of-the-box functionality over custom code.
• Experience or architectural strategy for Now Assist, LLM integrations, AI Agents, or intelligent workflow automation.

Pay

USD $164,500 — $235,000 base salary

Tools

ServiceNow, JavaScript, APIs, IntegrationHub, Now Assist, Generative AI, AI Agents, Virtual Agent

AI focus

Evaluate, deploy, and scale ServiceNow AI capabilities—including Now Assist, Generative AI, AI Agents, Virtual Agent, and predictive workflows—to automate business processes and reduce operational overhead.